E Point Perfect
Law \ Legal

Under promise and over deliver


Nothing breaks trust as quickly as a broken promise. That is why I am constantly bemused by how often people set themselves deadlines that they seem incapable of meeting. As a client one has that constant let down feeling. Self-doubt creeps in, my work is not interesting enough, I am not important enough, I don’t matter to the other person. We all deal with competing pressures and clients – why put yourself under pressure? Allow time for things to go wrong, to take longer than expected, to require more analysis. Don not put unnecesssary strains on your client relationship.

I appreciate that timescales may sometimes be imposed, I would always argue for more time if required, not to do so may be doing yourself and your client a dis-service. Having said that, professionals can get a reputation for taking too long. A reputation for putting something off until the last moment – so why shouldn’t the client push the agenda?

In your relationship with the client try to develop a reputation of always delivering on time or ahead of time. In my experience, that way you will be pushed less and if you say something will take a certain time period you will be more likely to be listened to. Think of how much time is needed, think of what might go wrong, think of other client demands that may have to be balanced. Having done that, if you can, add in a margin of error and then deliver a response before that time expires.

Try to use definitive language: I WILL reply. If I get a response that says: I INTEND to respond or I WILL TRY to respond I know that that statement is worthless. I will diarise to chase the person that day or even before then.

If you can achieve all of that, I promise you the long term effect on the relationship will be amazing.


Source link

Related posts

Shared Links (weekly) July 10, 2022

Trump Wanted to Trademark “Rigged Election.” Why It Didn’t Work

The Commission prolongs and amends its Temporary Crisis Framework relaxing State aid rules to support the economy following the aggression against Ukraine by Russia

Attorney David L Goldman Co-Hosted the ‘Share The Light’ Charity Luncheon At Michael’s On East In Sarasota

Lidl’s Campylobacter in chicken results above FSA target

First Circuit Sides with Eleventh Circuit in Holding that a Disabled Tester Incurs an Informational Injury When Denied Access to Information on a Hotel Website, Creating Article III Standing