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Tesco receives over 200,000 complaints over “nightmare” self-checkouts

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Tesco
// Tesco receives over 200,000 customer complains about its “overwhelming” self-checkouts
// A petition gained momentum after #BringBackTescoStaff began trending on Twitter

Tesco has received over 200,000 customer complaints about its self-checkouts for being a “nightmare”.

A petition, started by Pat McCarthy, has been signed by almost a quarter of a million shoppers over Tesco’s “overwhelming” self-checkouts.

The petition – which currently has over 218,000 signatures – gained momentum on Tuesday after #BringBackTescoStaff began trending on Twitter.


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McCarthy wrote: “What used to be a great shopping experience has now become physically difficulty, overwhelming, and a ‘nightmare’.

“At my local Tesco mega-store, and probably all over the country, Tesco is bringing in new self-service and sort-it-out-yourself card only till machines.

The petition argues that these tills are not accessible for people who don’t have credit cards – as many are cashless – or have little confidence using the technology, as well as older people or people with disabilities.

“I want Ken Murphy, the chief executive officer of Tesco, to bring back more staffed tills and check-outs,” McCarthy wrote.

Another claim included in the petition is that using the self-service tills is a “physically taxing process”.

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