E Point Perfect

Report: Bad delivery experiences in UK threaten customer loyalty

REPORT: Post-purchase experience 

A new report from ecommerce delivery technology leader Metapack uncovers the effect of negative delivery experience on shopping behaviours at a time when high living costs are forcing consumers to question their purchases.

Amid the shift to online shopping, the research dives into consumer delivery experience across the UK, France and Germany, revealing:
•    94% of shoppers have had a bad post-purchase experience in the last 12 months
•    59% of shoppers share bad experiences with family and friends
•    37% of shoppers would stop shopping with a retailer after a bad post-purchase experience

Download The Report

Source link >

Related posts

Farfetch reports 10.7% revenue growth

Watches of Switzerland posts record sales and profits in “tremendous year”

M&S kicks off competition to win masterclass training session with footballing heroes

Former Boots supremo Murphy steps down from THG board

Over 700 jobs lost at Matalan despite sales surpassing £1bn

Amazon accuses FTC of harassing top bosses, including Bezos, with “unduly burdensome” demands