E Point Perfect

Missguided shoppers left chasing refunds for returns


// Missguided shoppers won’t receive money back, administrators say
// Teneo is in charge of the business until new owner Frasers Group takes over

Missguided shoppers who have been left out-of-pocket after the fashion retailer collapsed won’t receive their money back, according to the administrators.

Teneo, who is in charge of the business until new owner Frasers Group takes over, said Missguided won’ be able to give any refunds.

This means shoppers who sent back clothes are left to claim through their credit card.

READ MORE: Missguided founder Passi returns as CEO under Frasers Group

Missguided and its menswear brand Mennace fell into administration last month after its suppliers filed to shut it down over unpaid debts.

The company blamed rising prices for putting additional pressure on the business.

Competition is fierce for Missguided’s 18 to 34-year-old target customers, with rivals like Boohoo, PrettyLittleThing and Shein dominating the market.

Two days after their collapse, Missguided and Mennace were bought by Frasers Group, which owns Sports Direct and House of Fraser, for £20 million.

Frasers Group is expected to take over from Teneo in August.

Missguided’s website has stopped taking orders and customers are currently chasing orders, returns and refunds.

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