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John Lewis scraps minimum spend for click-and-collect ahead of Christmas


John Lewis
// John Lewis removes minimum spend threshold for Click-and-Collect orders until 19 October
// The retailer is aiming to help customers “spread the cost of Christmas”

John Lewis has scrapped the minimum spend threshold for click-and-collect orders until 19 October, to allow customers to make smaller orders ahead of Christmas.

The retailer has also changed its returns policy, allowing customers to buy now (from today) and still exchange or return unwanted gifts after the Christmas season (until 28 January).

This marks the first time John Lewis has launched this initiative in September. The retailer said it is offering this to help customers “spread the cost of Christmas”.

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John Lewis said customers are buying their Christmas goods earlier – with ten times as many boxed baubles sold and sales of Christmas trees up 37% already in comparison to the same time last year. Sales of crackers are up 54% from last week.

“We want to be here for all life’s moments and, despite all the cost of living pressures, we’ve seen that our customers are still determined to celebrate Christmas and are buying earlier to help spread out the cost,” John Lewis customer director, Claire Pointon said.

“We want to give our customers the piece of mind that items purchased in the run up to Christmas can still be exchanged or returned after the big day.”


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