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Editor’s Note: ComplexDiscovery regularly conducts non-scientific surveys to gain insight into the business of eDiscovery. These surveys include the quarterly eDiscovery Business Confidence Survey, focused on gaining insight into the current confidence of eDiscovery-ecosystem professionals regarding economic factors impacting the creation, delivery, and consumption of eDiscovery products and services. Recently ComplexDiscovery expanded its survey portfolio by introducing a new business survey focused on understanding the total cost of ownership (TCO) of in-house managed eDiscovery. The new survey consisted of twenty-two multiple-choice questions focused on factors relating to the procurement, management, and maintenance of in-house eDiscovery. Additionally, the survey contained three optional questions focused on procurement and upgrade timelines. The results of this new survey may benefit cybersecurity, information governance, and legal discovery professionals seeking to better understand the TCO of in-house eDiscovery.
Industry Survey
The Fall 2022 eDiscovery Total Cost of Ownership Survey Results
Final Results
Designed to provide valuable insight into the costs associated with the in-house management of an eDiscovery business, the eDiscovery Total Cost of Ownership (TCO) Survey is a new survey that was administered for the first time by ComplexDiscovery during the fall of 2022. Today ComplexDiscovery shares the results of this survey.
The survey results may be important to those operating in the eDiscovery ecosystem for two primary reasons. The first reason is that eDiscovery consumers generally pay a premium for eDiscovery services due to the high cost of owning, managing, and maintaining eDiscovery environments, and by having a better understanding of ownership costs, eDiscovery consumers may be more informed in assessing the actual cost of eDiscovery. The second reason is that eDiscovery business owners face challenges in explaining and justifying pricing to consumers based on the complexity of eDiscovery pricing and the lack of publicly available information on the total cost of eDiscovery ownership. With market information to share in this arena, eDiscovery business owners may be better positioned to educate and inform consumers on the total cost of eDiscovery ownership.
This initial eDiscovery TCO survey experienced a strong* response rate, with 50 industry professionals sharing detailed insight into the management of an in-house eDiscovery business. While individual answers to the survey are confidential, the aggregate and unfiltered results are published to highlight data points related to the procurement, management, and maintenance of in-house eDiscovery. These results may be useful for legal, information technology, and business professionals seeking to better understand the total cost of eDiscovery ownership.
Total Cost of Ownership Questions
n=50 Respondents
eDiscovery TCO Survey – Background Questions
Background: What area best describes the geography of your organization’s eDiscovery business?
- North America (US) – 88.0%
- Europe (Non-UK) – 4.0%
- Asia/Asia Pacific – 4.0%
- North America (Canada) – 2.0%
- Europe (IK) – 2.0%
- Middle East/Africa – 0.0%
- Central/South America – 0.0%
Background: What area best describes your primary function in the conduct of your organization’s eDiscovery-related business?
- Legal/Litigation Support – 82.0%
- Business/Business Support – 16.0%
- IT/Product Development – 2.0%
Background: What area best describes your level of support in the conduct of your organization’s eDiscovery-related business?
- Executive Leadership – 36.0%
- Operational Management – 42.0%
- Tactical Execution – 22.0%
eDiscovery TCO Survey – Core Questions
1. Which business segment best describes your business in eDiscovery?
- Law Firm – 36.0%
- Software and/or Service Provider – 26.0%
- Consultancy – 24.0%
- Corporation – 8.0%
- Governmental Entity – 4.0%
- Media/Research – 2.0%
- Less Than 1TB – 22.0%
- 1TB – 10TB – 18.0%
- 11TB – 25TB – 10.0%
- 26TB – 50TB – 10.0%
- 51TB – 100TB – 10.0%
- Greater Than 100TB – 16.0%
- Do Not Know – 14.0%
5. How many users does your organization license MONTHLY for eDiscovery-related support?
- Less Than 250 Users – 56.0%
- Between 250 and 500 Users – 18.0%
- Between 501 and 1000 Users – 12.0%
- Greater Than 1000 – 6.0%
- Do Not Know – 8.0%
5 – TCO Monthly Users Licensed for eDiscovery-Related Support – Fall 2022
6. What is your average MONTHLY spend on all user licensing fees for your primary eDiscovery platform?
- Less Than $25K – 52.0%
- Between $25K and $50K – 14.0%
- Between $51K and $100K – 6.0%
- Greater Than $100K – 8.0%
- Do Not Know – 20.0%
6 – TCO Average Monthly Spend on All User Licensing Fees for Primary eDiscovery Platform – Fall 2022
7. How much does your organization spend ANNUALLY on eDiscovery processing software?
- Less Than $50K – 38.0%
- Between $50K and $250K – 18.0%
- Between $251K and $500K – 10.0%
- Greater Than $500K – 18.0%
- Do Not Know – 16.0%
7 – Annual Spend on eDiscovery Processing Software – Fall 2022
8. How much does your organization spend ANNUALLY on data storage?
- Less Than $50K – 32.0%
- Between $50K and $250K – 12.0%
- Between $251K and $500K – 14.0%
- Greater Than $500K – 18.0%
- Do Not Know – 24.0%
8 – TCO Annual Spend on Data Storage – Fall 2022
9. How much does your organization spend ANNUALLY on infrastructure licensing supporting software applications?
- Less Than $25K – 40.0%
- Between $25K and $50K – 10.0%
- Between $51K and $100K – 12.0%
- Greater Than $100K – 8.0%
- Do Not Know – 30.0%
9 – TCO Monthly Spend on Infrastructure Licensing Supporting Software Applications – Fall 2022
10. How much does your organization spend ANNUALLY on security application and licensing services?
- Less Than $25K – 36.0%
- Between $25K and $50K – 2.0%
- Between $51K and $100K – 8.0%
- Greater Than $100K – 12.0%
- Do Not Know – 42.0%
10 – TCO Annual Spend on Security Application Licensing and Services – Fall 2022
11. How much does your organization spend ANNUALLY on security audits, certifications, and employee security training?
- Less Than $25K – 34.0%
- Between $25K and $50K – 14.0%
- Between $51K and $100K – 8.0%
- Greater Than $100K – 8.0%
- Do Not Know – 36.0%
11 – TCO Annual Spend on Security Audits, Certifications, and Employee Security Training – Fall 2022
Hardware-Centric Questions
12. What is the ANNUAL cost of your organization’s IT infrastructure?
- Less Than $250K – 30.0%
- Between $250K and $500K – 8.0%
- Between $501K and $1M – 6.0%
- Greater Than $1M – 18.0%
- Do Not Know – 38.0%
12 – TCO Annual Cost of IT Infrastructure – Fall 2022
13. Does your organization rent, lease, or own IT/data storage facilities?
- Self-Owned Facilities – 50.0%
- Colocation Uses – 32.0%
- Leasing Dedicated Cage(s) or Cabinet(s) – 12.0%
- Use Public Cloud (AWS, Azure, Google, etc.) – 58.0%
- Do Not Know – 10.0%
13 – TCO Rent Lease or Own IT Data Storage Facilities – Fall 2022
14. How much does your organization spend MONTHLY on data center space?
- Less Than $10K – 32.0%
- Between $10K and $25K – 12.0%
- Between $25K and $50K – 2.0%
- Greater Than $50K – 6.0%
- Do Not Know – 48.0%
14 – TCO Monthly Spend on Data Center Space – Fall 2022
15. What is your organization’s ANNUAL budget for servers, storage, and related data center hardware?
- Less Than $250K – 38.0%
- Between $250K and $500K – 6.0%
- Between $501K and $1M – 4.0%
- Greater Than $1M – 8.0%
- Do Not Know – 44.0%
15 – TCO Annual Budget for Servers Storage and Related Data Center Hardware – Fall 2022
Staffing-Centric Questions
16. How much does your organization spend ANNUALLY on staffing to maintain your IT infrastructure and related IT services?
- Less Than $250K – 36.0%
- Between $250K and $500K – 10.0%
- Between $501K and $1M – 6.0%
- Greater Than $1M – 12.0%
- Do Not Know – 36.0%
16 – TCO Annual Spend on Staffing to Maintain IT Infrastructure and Related IT Services – Fall 2022
17. How much does your organization spend ANNUALLY on staffing for your information security?
- Less Than $250K – 40.0%
- Between $250K and $500K – 16.0%
- Between $501K and $1M – 0.0%
- Greater Than $1M – 6.0%
- Do Not Know – 38.0%
17 – TCO Annual Spend on Staffing for Information Security – Fall 2022
18. How much does your organization spend ANNUALLY on application support?
- Less Than $250K – 42.0%
- Between $250K and $500K – 12.0%
- Between $501K and $1M – 4.0%
- Greater Than $1M – 6.0%
- Do Not Know – 36.0%
18 – TCO Annual Spend on Staffing for Application Support – Fall 2022
19. How much does your organization spend ANNUALLY on staffing for project management?
- Less Than $250K – 50.0%
- Between $250K and $500K – 14.0%
- Between $501K and $1M – 6.0%
- Greater Than $1M – 8.0%
- Do Not Know – 22.0%
19 – TCO Annual Spend on Staffing for Project Management – Fall 2022
Miscellaneous and Unplanned Costs TCO Questions
20. How much does your organization spend ANNUALLY on backup and disaster recovery?
- Less Than $250K – 42.0%
- Between $250K and $500K – 4.0%
- Between $501K and $1M – 4.0%
- Greater Than $1M – 0.0%
- Do Not Know – 50.0%
20 – TCO Annual Spend on Backup and Disaster Recovery – Fall 2022
21. How much coverage does your organization have for cyber insurance?
- Less Than $1M – 20.0%
- Between $1M and $2M – 10.0%
- Greater Than $2M and up to $5M – 12.0%
- Greater Than $5M – 4.0%
- Do Not Know – 54.0%
21 – TCO Organizational Cyber Insurance Coverage – Fall 2022
22. How much does your organization spend ANNUALLY on cyber insurance?
- Less Than $25K – 30.0%
- Between $25K and $50K – 6.0%
- Between $51K and $100K – 2.0%
- Greater Than $100K – 2.0%
- Do Not Know – 60.0%
22 – TCO Organizational Annual Cyber Insurance Spend – Fall 2022
eDiscovery TCO Survey – Optional Questions
Procurement and Upgrade Timelines
*Survey methodology focused on achieving at least 50 responses with the least number of emails sent to the ComplexDiscovery and EDRM industry professional databases. This approach sought to minimize the number of requests for survey participation while ensuring a solid number of responses from which to generally assess market sentiment in survey areas of interest.
Additional Research
Source: ComplexDiscovery
The post In The House? The Fall 2022 eDiscovery Total Cost of Ownership Survey appeared first on ComplexDiscovery.
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