E Point Perfect

How to Map Your Customers’ Loyalty Journey

Everyone knows that a good customer experience is vital to building lasting loyalty. But did you know that 40.5% of online retail shoppers are very likely to go to the competition if they feel you’re no longer trustworthy?

Riskified has partnered with PYMNTS to complete a survey on grocery and retail consumers. Discover the results in our Satisfaction in the Age of eCommerce report and learn:

  • What impact a customer’s satisfaction has on their trust level
  • How trust helps you retain your customers and improve your CLV in the long run
  • What actions you can take to keep your customers happy and confident – hint: it has to do with ensuring their data is safe!

Get your free copy today to start building lasting relationships with your customers.

Get the report

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