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As part of the “Consumer Enforcement Package” expected in 2023, the European Commission announced its intent to revise the consumer Alternative Dispute Resolution (ADR) Directive in place since 2013.
The three most extensive ADR mechanisms are Negotiation, Mediation, and Arbitration. Online Dispute Resolution (ODR) utilizes the same principles as ADR to settle disputes through an online network. ODR is deploying applications and computer networks for resolving disputes with ADR methods.
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